> ## Documentation Index > Fetch the complete documentation index at: https://docs.formal.ai/llms.txt > Use this file to discover all available pages before exploring further. # incident.io > Investigate and manage incident.io incidents, alerts, escalations, and follow-ups. Developer Tools Publisher: incident.io Route incident.io MCP traffic through Formal to control and log what AI agents do in incident.io: * **Block** risky tools, such as `incident_update`. * **Mask** sensitive data in tool results, such as secrets and API keys in `incident_show` responses. * **Keep credentials at the Connector**, so users and agents never see incident.io tokens. * **Log** every tool call with the user, the MCP client and its parameters. Cloud agents Laptop / VM Endpoint [https://mcp.incident.io/mcp](https://mcp.incident.io/mcp) Connector ![](https://docs.formal.ai/static/brands/incident-io.svg) ## 0. Prepare your Connector The Connector needs an MCP listener and a hostname with wildcard DNS and TLS. Set them up once by following [Deploy the Connector](https://docs.formal.ai/docs/guides/core-concepts/connectors/mcp-gateway.md#deploy-the-connector). Every MCP server reuses them. ## 1. Add incident.io MCP server to your Resources > [tab] UI > > 1. Open the [Admin Catalog](https://app.formal.ai/catalog) and click **Add MCP**. > 2. Select the **incident.io** template. > 3. Enter a DNS-label **Name**, such as `incident-io`. > 4. Choose the **Space** containing your Connector, such as `default`. > 5. Configure upstream authentication as described below, then save. > > If no Connector is in the selected Space, the **Configuration** tab shows **MCP clients can't connect directly yet**. > The reason reads: `No Connector is in this server's Space.` > > Adding incident.io to the Admin Catalog > [tab] Terraform > > Set `space_id` to the ID of the Space containing your Connector. > > ```hcl theme={"languages":{"custom":["/languages/cel.json","/languages/rego.json"]}} > resource "formal_resource" "incident_io" { > name = "incident-io" > technology = "mcp" > hostname = "mcp.incident.io" > space_id = "" > native_users_v3_enabled = true > port = 443 > tags = { > "mcp-endpoint" = "/mcp" > } > } > > resource "formal_resource_oauth_settings" "incident_io" { > resource_id = formal_resource.incident_io.id > } > ``` > [tab] Pulumi > > Set `spaceId` to the ID of the Space containing your Connector. > > ```ts theme={"languages":{"custom":["/languages/cel.json","/languages/rego.json"]}} > import * as formal from "@formalco/pulumi"; > > const resource = new formal.Resource("mcp", { > name: "incident-io", > technology: "mcp", > hostname: "mcp.incident.io", > port: 443, > spaceId: "", > tags: { "mcp-endpoint": "/mcp" }, > nativeUsersV3Enabled: true, > }); > > new formal.ResourceOauthSettings("mcpOAuth", { > resourceId: resource.id, > }); > ``` > [tab] API > > Create a Resource with the MCP endpoint and its Space ID. > > ```bash theme={"languages":{"custom":["/languages/cel.json","/languages/rego.json"]}} > export FORMAL_API_KEY="" > RESOURCE_RESPONSE=$(curl --fail --silent --show-error \ > --request POST \ > https://api.formal.ai/core.v1.ResourceService/CreateResource \ > --header "x-api-key: ${FORMAL_API_KEY}" \ > --header "Content-Type: application/json" \ > --data-binary @- < { > "name": "incident-io", > "hostname": "mcp.incident.io", > "port": 443, > "technology": "mcp", > "spaceId": "", > "tags": [ > { > "key": "mcp-endpoint", > "value": "/mcp" > } > ] > } > JSON > ) > RESOURCE_ID=$(printf '%s' "${RESOURCE_RESPONSE}" | jq -r '.resource.id') > curl --fail --silent --show-error \ > --request POST \ > https://api.formal.ai/core.v1.ResourceService/CreateResourceOAuthSettings \ > --header "x-api-key: ${FORMAL_API_KEY}" \ > --header "Content-Type: application/json" \ > --data-binary @- < { > "resourceId": "${RESOURCE_ID}" > } > JSON > ``` ## 2. Setup Authentication > [tab] Linked Accounts (Recommended) > > Each user links their own incident.io account once in the Employee Catalog, and the Connector sends that user's token to incident.io. > > ![Linked Accounts selected under How does Formal authenticate to this resource?](https://mintcdn.com/formal/vzPMpIcsF4BYmdx8/assets/images/mcp-servers/auth-linked-accounts.png?fit=max\&auto=format\&n=vzPMpIcsF4BYmdx8\&q=85\&s=dc448db2a373faa6e1bf49fd5ffaf7c4) > > Under **OAuth app**, keep **Formal's App**. > > #### Formal's App (default) > > incident.io supports [Client ID Metadata Documents](https://modelcontextprotocol.io/specification/2026-07-28/basic/authorization/client-registration#client-id-metadata-documents), so you register nothing. > Users see Formal on incident.io's consent screen. > [tab] Shared Credentials > > An administrator stores one incident.io token in Formal, and the Connector sends it on every user's requests without showing it to them. > > ![Shared Credentials selected under How does Formal authenticate to this resource?](https://mintcdn.com/formal/R-3CwVgs8IU6liji/assets/images/mcp-servers/auth-shared-credentials.png?fit=max\&auto=format\&n=R-3CwVgs8IU6liji\&q=85\&s=91032e202518088292ee1cf39451b9ef) > > incident.io's MCP endpoint accepts an [API key](https://docs.incident.io/ai/remote-mcp) as a Bearer token. > Grant only the account-level or team-scoped permissions required by the incident, alert, escalation, and catalog tools. > > 1. Open this server from the [Admin Catalog](https://app.formal.ai/catalog). > 2. Select **Configuration**, then **Authentication**. > 3. Choose **Shared Credentials**, then select **Add credential**. > 4. Enter the credential, make it the default, and select **Save authentication**. > > See [Native Users](https://docs.formal.ai/docs/guides/core-concepts/resources/native-users.md). > > For HTTP Bearer authentication, enter the raw token. The Connector adds the `Bearer ` prefix. > > In the Terraform tab, set `native_users_v3_enabled = true` on the Resource and `upstream_oauth_mode = "none"` on its OAuth settings. > > ```hcl theme={"languages":{"custom":["/languages/cel.json","/languages/rego.json"]}} > variable "mcp_shared_credential" { > type = string > sensitive = true > } > > resource "formal_native_user_v3" "mcp_shared_credential" { > resource_id = formal_resource.incident_io.id > label = "shared-credential" > > http_bearer { > header = "Authorization" > token { > literal_wo = var.mcp_shared_credential > literal_wo_version = 1 > } > } > } > > resource "formal_resource_native_user_selection" "mcp_shared_credential" { > resource_id = formal_resource.incident_io.id > cel = "\"${formal_native_user_v3.mcp_shared_credential.id}\"" > } > ``` > [tab] Pass Through > > Each user sends their own incident.io sign-in or token from their MCP client, and Formal forwards it unchanged without storing it. > > ![Pass Through selected under How does Formal authenticate to this resource?](https://mintcdn.com/formal/R-3CwVgs8IU6liji/assets/images/mcp-servers/auth-pass-through.png?fit=max\&auto=format\&n=R-3CwVgs8IU6liji\&q=85\&s=c14ae61de2dba8b567626cba03aae2cf) > > Nothing in the request identifies the Formal user. Formal attributes these requests only when they come through the [Formal Endpoint](https://docs.formal.ai/docs/guides/core-concepts/connectors/mcp-gateway.md#identity-headers). Pass-through servers have no Connector address, so cloud agents can't use them. > > For OAuth, each MCP client signs in to incident.io itself. ## 3. Route Endpoint traffic Auth is managed at the Connector level when you use Linked Accounts or Shared Credentials, so the Endpoint needs to forward the MCP traffic to it. Laptops and VMs with the Formal Endpoint keep using `https://mcp.incident.io/mcp`, and a network rule sends that traffic to the Connector. > [tab] UI > > 1. Go to [Network Rules](https://app.formal.ai/network-rules) and create a rule named `incident-io-mcp`. > 2. Paste this expression, set the rule to **Active**, then save: > > ```javascript theme={"languages":{"custom":["/languages/cel.json","/languages/rego.json"]}} > { > "condition": { > "pre_tcp": process.is_agent, > // Every MCP server added to Formal: process.is_agent && resource.technology == "mcp" > "pre_tls": process.is_agent && hostname == "mcp.incident.io", > "post_tls": true > }, > "outputs": { > "forward_to_connector": true > } > } > ``` > [tab] Terraform > > ```hcl theme={"languages":{"custom":["/languages/cel.json","/languages/rego.json"]}} > resource "formal_network_rule" "incident_io_mcp" { > name = "incident-io-mcp" > description = "Forward incident.io MCP traffic from agents to the Connector" > status = "active" > > # Every MCP server added to Formal: set pre_tls to process.is_agent && resource.technology == "mcp" > cel_expression = <<-EOT > { > "condition": { > "pre_tcp": process.is_agent, > "pre_tls": process.is_agent && hostname == "mcp.incident.io", > "post_tls": true > }, > "outputs": { > "forward_to_connector": true > } > } > EOT > } > ``` > [tab] Pulumi > > ```ts theme={"languages":{"custom":["/languages/cel.json","/languages/rego.json"]}} > import * as formal from "@formalco/pulumi"; > > new formal.NetworkRule("incidentIoMcp", { > name: "incident-io-mcp", > description: "Forward incident.io MCP traffic from agents to the Connector", > status: "active", > // Every MCP server added to Formal: set pre_tls to process.is_agent && resource.technology == "mcp" > celExpression: ` > { > "condition": { > "pre_tcp": process.is_agent, > "pre_tls": process.is_agent && hostname == "mcp.incident.io", > "post_tls": true > }, > "outputs": { > "forward_to_connector": true > } > } > `, > }); > ``` > [tab] API > > ```bash theme={"languages":{"custom":["/languages/cel.json","/languages/rego.json"]}} > export FORMAL_API_KEY="" > # Every MCP server added to Formal: set pre_tls to process.is_agent && resource.technology == "mcp" > CEL_EXPRESSION=$(cat <<'CEL' > { > "condition": { > "pre_tcp": process.is_agent, > "pre_tls": process.is_agent && hostname == "mcp.incident.io", > "post_tls": true > }, > "outputs": { > "forward_to_connector": true > } > } > CEL > ) > jq -n --arg cel "${CEL_EXPRESSION}" '{ > name: "incident-io-mcp", > description: "Forward incident.io MCP traffic from agents to the Connector", > status: "active", > celExpression: $cel > }' | curl --fail --silent --show-error \ > --request POST \ > https://api.formal.ai/core.v1.DesktopService/CreateDesktopRoutingRule \ > --header "x-api-key: ${FORMAL_API_KEY}" \ > --header "Content-Type: application/json" \ > --data-binary @- > ``` The rule matches [known agents](https://docs.formal.ai/docs/guides/network-rules.md#known-agent-identities) only. See [Identity headers](https://docs.formal.ai/docs/guides/core-concepts/connectors/mcp-gateway.md#identity-headers). Cloud agents such as Claude, ChatGPT and Cursor Cloud Agents don't run the Endpoint. Point them at this server's Connector address, `https://incident-io./mcp`. Find it in the [Admin Catalog](https://app.formal.ai/catalog): open incident.io, then copy **Connector address** on the **Configuration** tab. ## 4. Create policies ### Tools The Admin Catalog lists these tools for incident.io: | Tool | Description | | - | - | | `incident_list` | List incidents. | | `incident_show` | Get an incident's details. | | `incident_create` | Declare an incident. | | `incident_update` | Update an incident. | | `ask_incident` | Ask a question about an incident. | | `alert_list` | List alerts. | | `escalation_list` | List escalations. | | `follow_up_list` | List follow-ups. | | `catalog_entry_list` | List catalog entries. | ### Policies examples > [tab] Block a tool > > This policy blocks the tools that change data, so agents can only read incident.io. > > ```rego theme={"languages":{"custom":["/languages/cel.json","/languages/rego.json"]}} > package formal.v2 > > import future.keywords.if > import future.keywords.in > > write_tools := { > "incident_create", > "incident_update", > } > > request := { > "action": "block", > "type": "block_with_custom_message", > "message": "Writing to incident.io is not allowed.", > } if { > input.resource.name == "incident-io" > input.mcp.method == "tools/call" > input.mcp.tool_name in write_tools > } > ``` > [tab] Mask a tool's output > > This policy replaces email addresses in results returned by `incident_show`, `ask_incident`, and `follow_up_list`. > > ```rego theme={"languages":{"custom":["/languages/cel.json","/languages/rego.json"]}} > package formal.v2 > > import future.keywords.if > import future.keywords.in > > email_pattern := `[A-Za-z0-9._%+-]+@[A-Za-z0-9.-]+\.[A-Za-z]{2,}` > > response := { > "action": "rewrite", > "body": regex.replace(input.http.body, email_pattern, "[REDACTED-EMAIL]"), > "reason": "Mask emails in incident.io results", > } if { > input.resource.name == "incident-io" > input.mcp.tool_name in {"incident_show", "ask_incident", "follow_up_list"} > regex.match(email_pattern, input.http.body) > } > ``` See [MCP resources](https://docs.formal.ai/docs/guides/policies/evaluation.md#mcp-resources) for the `input.mcp` fields and [Rewrite Action](https://docs.formal.ai/docs/guides/policies/enforcement.md#rewrite-action) for body rewrites. ## 5. Check the logs Open [Logs](https://app.formal.ai/logs) and search for `resource.name:incident-io`. Each incident.io tool call is one `request` log with the user, the MCP client and the tool. Open a log to see its tool parameters and the policies it triggered. A blocked write shows the block policy and its message. A masked search shows the rewrite policy. incident.io tool calls in Logs, including a masked response and a blocked write See [Logs](https://docs.formal.ai/docs/guides/observability/logs.md) for search syntax and filters. ## Troubleshooting > [accordion] The agent says Formal has no current sign-in > > The agent relays: `Formal has no current incident-io sign-in for you. Link or re-link your incident-io account in Formal…` > > **Cause:** The user never linked incident.io, or the token expired and couldn't be refreshed. > > **Fix:** Open the server in the [Employee Catalog](https://catalog.formal.ai) and link incident.io again. > [accordion] The agent says incident.io rejected your credentials > > The agent relays: `incident-io rejected your credentials. Link or re-link your incident-io account in Formal…` > > **Cause:** incident.io no longer accepts the linked token, for example after the user revoked access in incident.io. > > **Fix:** Link incident.io again from the [Employee Catalog](https://catalog.formal.ai). > > With Shared Credentials, the message asks the user to contact an administrator. Replace the token in the server's **Shared Credentials**. > [accordion] Laptop traffic doesn't appear in Logs > > **Cause:** The Endpoint isn't running, or the network rule doesn't match the client. > > **Fix:** Check the Endpoint is connected. The rule above only matches [known agents](https://docs.formal.ai/docs/guides/network-rules.md#known-agent-identities). Other clients, such as a browser, reach incident.io directly unless the rule also matches them. See [Network rules](https://docs.formal.ai/docs/guides/network-rules.md). > [accordion] MCP clients can't connect directly yet > > **Cause:** The **Configuration** tab lists the reason, most often `No Connector is in this server's Space.` > > **Fix:** Edit the server and choose the Space containing its Connector. ## Next Steps > [card] [MCP Gateway](https://docs.formal.ai/docs/guides/core-concepts/connectors/mcp-gateway.md) > > Configure Connector routing and downstream access > [card] [All MCP servers](https://docs.formal.ai/docs/guides/core-concepts/connectors/mcp-servers/index.md) > > Browse every MCP server template This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.